Integrating AI Chatbots with Human Support Workflows: The Art of the Handoff
Let's be honest. The word "chatbot" can conjure up some... frustrating memories. You know the ones. Endless loops of pre-written...
Customer Support
Sustainable and Ethical Customer Support: It’s More Than Just a Nice Thing to Do
Let's be honest. When we think about sustainability, our minds often jump to recycled packaging or carbon-neutral shipping. Customer support?...
Omnichannel Customer Support Integration: Weaving a Seamless Support Tapestry
You know the feeling. You start a conversation with a company on Twitter, then switch to email to share a...
Integrating Customer Support with Product Development Cycles
Think of your product development team as the engine of a car. Powerful, sophisticated, built for speed. Now, think of...
Building Multilingual Customer Support Strategies for Niche Markets
Let’s be honest—serving niche markets is tricky enough without adding language barriers to the mix. But here’s the deal: if...
Leveraging AI in Customer Support: The Game-Changer for 2025
Picture this: It’s 2025, and you’re dealing with a customer support issue. You expect the usual long wait times or...
Customer Feedback Drives Customer-Driven Support
Doing it right away after each support interaction or purchase can yield more accurate results while showing customers that you...
Effective Strategies for Customer Retention
Customer retention is an invaluable metric for online retailers. Repeat buyers are far more valuable than those who purchase once...
Customer Support Playstation by Phone
Customer service for Playstation is available via phone. Callers can resolve many problems over the phone, including technical support for...
What Does a Customer Support Associate Do?
A customer support associate is a job within a company. This role is responsible for assisting customers and gathering information...
