Beyond the Ticket Queue: How Asynchronous Video is Revolutionizing Technical Support
Let's be honest. Traditional tech support can feel like shouting into a void. You file a ticket, wait for a...
Customer Support
Crafting Customer Education and Onboarding for Low-Code/No-Code Platform Users
Let’s be honest. The promise of low-code and no-code platforms is intoxicating. Build an app, automate a workflow, spin up...
Beyond the Chat Log: How Asynchronous Video Transforms Complex Troubleshooting
Let’s be honest. Troubleshooting a complex technical issue over email or chat is like trying to describe a strange noise...
Ethical Frameworks and Best Practices for Using Customer Data in Personalized Support
Let’s be honest. We’ve all been there. You mention a product to a friend, and suddenly it’s following you around...
Beyond the Buzz: Building Trust with Ethical Customer Sentiment Analysis
Let's be honest. In today's data-driven world, understanding how customers feel is the ultimate competitive edge. Sentiment analysis—the tech that...
Beyond the Chat Log: How Asynchronous Video is Revolutionizing Technical Support
Let’s be honest. Describing a complex technical problem over email or chat is like trying to explain a strange noise...
Designing Accessible and Inclusive Support Channels for Neurodiverse Customers
Think about the last time you contacted customer support. Maybe you were frustrated, confused, or just needed a quick answer....
The Unsung Hero of Growth: How Customer Support Fuels Product-Led Success
When you think of product-led growth (PLG), you probably picture sleek onboarding flows, clever in-app prompts, and that magical "aha!"...
Optimizing B2B Customer Support for Product-Led Growth and Freemium Conversions
Let's be honest. In a product-led growth (PLG) world, your support team isn't just fixing problems anymore. They're on the...
Beyond the Ticket: How Customer Support Holds the Key to Zero-Party Data
Think about your last great customer service experience. Maybe an agent solved a tricky problem, or perhaps they just listened...
